The Department of Psychiatry at the University of Iowa Health Care is seeking a temporary, part-time, Professional Employee to serve as a receptionist to patients and families in our outpatient clinics.  This position will provide a positive first impression to patients / callers and match their request to available staff and/or services.  

Responsibilities:

• Completing the check-in and out process for their appointments.  

• Facilitating patient flow through clinic and communicating with appropriate with clinic staff.

• Collecting co-pays for patient visits and balance drawer at end of shift.

• Providing reminders / visit verification by phone prior to appointment.

• Contact patient and care providers by telephone to complete scheduling of appointments.

• Coordinating scheduling of consults across various UIHC specialty services.

• Problem-solving to satisfy patient needs / special requests.

• Preparing photocopies for providers and clinics forms.

• Distributing mail.

• Other duties as assigned.

Required Qualifications:

• Any combination of related clerical office experience, related undergraduate education

and/or post high school clerical training that is the equivalent to two years of full-time employment.

• 6+ months’ administrative experience.

• EPIC Cadence experience.

• Experience working in healthcare with psychiatric / mental health patients.

• Experience with Microsoft Office products.

• Experience utilizing electronic medical records.

• Experience with Prior Authorizations.

• Experience with cash handling.

• Knowledge of the University of Iowa Hospitals & Clinics complex.

Note:

This is a temporary, short-term and less-than one-year position.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.