This position is a full-time (40 hours/weeek) temporary position with a duration lasting no longer than 12 months at 40 hours/week. The analyst will be providing basic level desktop IT support services to Iowa Health Care University Campus supported devices.

Work schedule:  Monday through Friday, 8:00am – 5:00pm.

Location: 200 Hawkins Drive, Iowa City, IA 52242

·         Configure and install computers utilizing various central management tools and techniques.

·         Work within a centrally managed healthcare enterprise IT environment including clinical, critical care, research, and departmental spaces.

·         Interact with all levels of UI Health Care personnel, potentially including patients and visitors. 

·         Work closely with peer technicians and teams promoting collaboration and consistent service delivery. 

·         Embrace standardization, the adoption of best practices, documentation, customer service excellence and the continual improvement approach to IT. 

·         Exercise all workflows while maintaining state and institutional policies, contributing to the support of organizational objectives.

Bachelor’s degree in related field or an equivalent combination of education and related experience.

·         Experience (typically 6 months to 1 year) supporting desktop workstations running Windows 10/11 and M365

·         Ability to move and install IT equipment up to 50 lbs

·         Excellent written and verbal communication skills

·         Customer Service Experience

·         Experience following technical process documentation

·         Demonstrated ability to disarm escalated situations and/or difficult customers

·         Experience supporting a wide array of connected peripheral equipment

·         Experience working in a health care or health industry environment

·         Experience utilizing remote IT support tools