Position Overview

The Department of Radiology Administrative Division is seeking a dependable and technically capable student to assist with IT support, hardware deployment, and end-user services. This position supports faculty, administrative staff, and research teams in a busy academic healthcare admin environment.

This role provides hands-on technical experience while developing professional communication and customer service skills in a real-world enterprise setting.

Work Schedule Requirements

·         Minimum commitment of 10 hours per week

·         Must be available to work between 8:00 AM and 4:00 PM, Monday–Friday

·         Schedule coordinated around academic coursework

Key Responsibilities

·         Configure, image, and deploy workstations, laptops, peripherals, and accessories

·         Assist with ordering and asset tracking of department hardware

·         Provide on-site troubleshooting for hardware issues

·         Provide software support and user training for administrative staff (MS Office knowledge preferred)

·         Assist with inventory management and small internal databases

·         Maintain and update internal departmental website content

·         Assist with production and distribution of internal newsletters

·         Support basic video and image editing projects

·         Provide photography for departmental needs when required

·         Deliver professional, responsive customer service to faculty and staff

Preferred Opportunities (Based on Interest and Skill Level)

·         Develop scripts or small automation tools (PowerShell, Python, etc.)

·         Assist with basic web development or database improvements

·         Participate in process improvement initiatives

Required Qualifications

·         Current University of Iowa student in good academic standing

·         Strong troubleshooting and problem-solving ability

·         Professional communication skills

·         Ability to work independently and manage multiple tasks

·         Customer-service oriented mindset

Preferred Qualifications

·         Major in Computer Science, Informatics, Engineering, or related field

·         Experience with Windows workstation setup and troubleshooting

·         Familiarity with Microsoft Office (Word, Excel, Outlook)

·         Basic scripting or programming experience

·         Experience with website content management

What You Will Gain

·         Real-world IT support experience in an academic healthcare environment

·         Hands-on hardware deployment experience

·         Exposure to research and clinical administrative workflows

·         Opportunities to build scripting, automation, and web skills

·         Professional workplace communication experience