Position Summary

This position is a full-time temporary position with a duration lasting no longer than 12 months at 40 hours/week, providing basic level PC desktop IT support services to UI Health Care. Work schedule will be Monday through Friday, 8:00am – 5:00pm.

Responsibilities

Configure and install computers utilizing various central management tools and techniques.

Work within a centrally managed healthcare enterprise IT environment including clinical, critical care, research, and departmental spaces.

Interact with all levels of Iowa Health Care personnel, potentially including patients and visitors. 

Work closely with peer technicians and teams promoting collaboration and consistent service delivery. 

Embrace standardization, the adoption of best practices, documentation, customer service excellence and the continual improvement approach to IT. 

Exercise all workflows while maintaining state and institutional policies, contributing to the support of organizational objectives.

Required Qualifications

Bachelor’s degree in related field or an equivalent combination of education and related experience.

Experience (typically 6 months to 1 year) supporting desktop workstations running Windows 10/11 and M365.

Ability to move and install IT equipment up to 50 lbs.

Excellent written and verbal communication skills.

Customer Service Experience.

Desired Qualifications

Experience creating and utilizing technical process documentation.

Demonstrated ability to disarm escalated situations and/or difficult customers.

Experience supporting a wide array of connected peripheral equipment.

Experience working in a health care or health industry environment.

Experience utilizing remote IT support tools.

Compensation

Pay Range: $20.00 - $24.00/hour, dependent on education and experience

Contact

Todd Carter

319-467-8461

todd-carter@uiowa.edu

Application Instructions

Please send a resume and letter of interest to Todd Carter at todd-carter@uiowa.edu.

Successful candidates will be subject to a criminal background and credential check. This position is not eligible for University sponsorship for employment authorization.