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IT Support Analyst - On-site

Posting ID 154284
Department Health Care Information Systems/UIHC
Jobcode IT Support Analyst
Working Title IT Support Analyst - On-site
Details

Position Summary

This position is a full-time (40 hours/weeek) temporary position with a duration lasting no longer than 12 months at 40 hours/week. The analyst will be providing basic level desktop IT support services to Iowa Healthcare Main Campus supported devices. Work schedule will be Monday through Friday, 8:00am – 5:00pm.

 

Responsibilities

Configure and install computers utilizing various central management tools and

techniques.

Work within a centrally managed healthcare enterprise IT environment including clinical, critical care, research, and departmental spaces.

Interact with all levels of UI Health Care personnel, potentially including patients and visitors. 

Work closely with peer technicians and teams promoting collaboration and consistent service delivery. 

Embrace standardization, the adoption of best practices, documentation, customer service excellence and the continual improvement approach to IT. 

Exercise all workflows while maintaining state and institutional policies, contributing to the support of organizational objectives.

 

Required Qualifications

1.      Bachelor’s degree in related field or an equivalent combination of education and related experience

2.      Experience (typically 6 months to 1 year) supporting desktop workstations running Windows 10/11 and M365

3.      Ability to move and install IT equipment up to 50 lbs

4.      Excellent written and verbal communication skills

5.      Customer Service Experience

 

Desired Qualifications

·         Experience following technical process documentation

·         Demonstrated ability to disarm escalated situations and/or difficult customers

·         Experience supporting a wide array of connected peripheral equipment

·         Experience working in a health care or health industry environment

 

·         Experience utilizing remote IT support tools

 

Compensation

Pay Range: $20.00 - $24.00/hour, dependent on education and experience

 

Contact

Jehu Torres

319-467-8482

Jehu-torres@uiowa.edu

 

Application Instructions

Please send a resume and letter of interest to Jehu Torres at Jehu-Torres@uiowa.edu.

Successful candidates will be subject to a criminal background and credential check. This position is not eligible for university sponsorship for employment authorization.

 
Contact JEHU TORRES
Phone: 319-467-8482
Email: jehu-torres@uiowa.edu
Application Instructions Please send a resume and letter of interest to Jehu Torres at Jehu-Torres@uiowa.edu.
Ad Start Date 12/03/2025
Ad End Date 01/12/2026