Position Summary

This position is a full-time temporary position with a duration lasting no longer than 12 months at 40 hours/week, providing basic level PC desktop IT support services to UI Health Care. Work schedule will be Monday through Friday, 8:00am – 5:00pm.

Responsibilities

·         Backup and reimage computers utilizing various central management tools and techniques.

·         Works within a centrally managed healthcare enterprise IT environment including clinical, critical care, research, and departmental spaces.

·         Interacts with all levels of UI Health Care personnel, potentially including patients and visitors. 

·         Works closely with peer technicians and teams promoting collaboration and consistent service delivery. 

·         Embraces standardization, the adoption of best practices, documentation, customer service excellence and the continual improvement approach to IT. 

·         Exercises all workflows while maintaining state and institutional policies, contributing to the support of organizational objectives.

Required Qualifications

·         Bachelor’s degree in related field or an equivalent combination of education and related experience

·         Experience (typically 6 months to 1 year) supporting desktop workstations running Windows 10/11 and M365

·         Ability to move and install IT equipment up to 50 lbs

·         Excellent written and verbal communication skills

·         Customer Service Experience

·         Ability to drive to remote facilities to deliver, move, install, and troubleshoot IT equipment.

·         A valid driver’s license and ability to meet and maintain UI Fleet Safety Standards.

Desired Qualifications

·         Experience creating and utilizing technical process documentation

·         Demonstrated ability to disarm escalated situations and/or difficult customers

·         Experience supporting a wide array of connected peripheral equipment

·         Experience working in a health care or health industry environment

·         Experience utilizing remote IT support tools

Compensation

Pay Range: $20.00 - $24.00/hour, dependent on education and experience

Contact

Trent Lawson

319-353-6590

Trent-Lawson@uiowa.edu

Application Instructions

Please send a resume and letter of interest to Trent Lawson at Trent-Lawson@uiowa.edu.

Successful candidates will be subject to a criminal background and credential check. This position is not eligible for University sponsorship for employment authorization.