Position Summary

• This position is a full-time temporary position with a duration lasting no longer than 12 months at 40 hours/week, providing basic level PC desktop IT support services to UI Health Care. Work schedule will be Monday through Friday, 8:00am – 5:00pm.

Responsibilities

• Configure and install computers utilizing various central management tools and techniques.
• Work within a centrally managed healthcare enterprise IT environment including clinical, critical care, research, and departmental spaces.
• Interact with all levels of Iowa Health Care personnel, potentially including patients and visitors. 
• Work closely with peer technicians and teams promoting collaboration and consistent service delivery. 
• Embrace standardization, the adoption of best practices, documentation, customer service excellence and the continual improvement approach to IT. 
• Exercise all workflows while maintaining state and institutional policies, contributing to the support of organizational objectives.

 Required Qualifications

• Bachelor’s degree in related field or an equivalent combination of education and related experience.
• Experience (typically 6 months to 1 year) supporting desktop workstations running Windows 10/11 and M365.
• Ability to move and install IT equipment up to 50 lbs.
• Excellent written and verbal communication skills.
• Customer Service Experience.

Desired Qualifications

• Experience creating and utilizing technical process documentation.
• Demonstrated ability to disarm escalated situations and/or difficult customers.
• Experience supporting a wide array of connected peripheral equipment.
• Experience working in a health care or health industry environment.
• Experience utilizing remote IT support tools.

Compensation

• Pay Range: $20.00 - $24.00/hour, dependent on education and experience

Contact

Todd Carter

319-467-8461

todd-carter@uiowa.edu