Responsible for scheduling patient appointments and visits in multiple outpatient clinics following the guidelines set forth by the department providers and the UI Patient Access Center. Participates in daily phone coverage for several departments utilizing the resources available to maintain the Ambulatory Care Services “Standards of Excellence”. Upholds the UI Patient Access Center’s best practices and is accountable for performing these tasks. Serves as mentor, role model, and service excellence ambassador for staff, co-workers, patients and visitors. May assist outpatient clinics with check in/check out procedures as required. May perform other duties as assigned.

About the UI Patient Access Center

The UI Patient Access Center (UI PAC) operates the high volume patient scheduling “contact” center, facilitating patient access to UI Health Care outpatient services. The contact center offers an extension of the clinics. The center is utilized by over 20 departments, outreach, and community clinics. The UI Patient Access Center (UI PAC) was established in July 2015 by the University of Iowa Physicians Group (UIP). The program was known prior to this date as the Centralized Management of Scheduling Program.

Required Qualifications:

• A bachelor's degree or an equivalent combination of education and experience
• Typically (6 months-1 year) administrative experience
• Excellent written and verbal communication skills
• Proficiency in computer spreadsheet and database applications

Desired Qualifications:

• Experience with hospital operations and/or ambulatory clinic operations
• Experience with the Epic system
• Experience scheduling in an outpatient clinic setting