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IT Support Analyst - On-Site Support

Posting ID 130894
Department Health Care Information Systems/UIHC
Jobcode IT Support Analyst
Working Title IT Support Analyst - On-Site Support
Details

Position Summary

This position is a full-time temporary position with a duration lasting no longer than 12 months at 40 hours/week, providing basic level PC desktop IT support services to UI Health Care. Work schedule will be Monday through Friday, 8:00am – 5:00pm.

Responsibilities

Backup and reimage computers, utilizing various central management tools and techniques.

Works within a centrally managed healthcare enterprise IT environment including clinical, critical care, research and departmental spaces.

Interacts with all levels of UI Health Care personnel, potentially including patients and visitors. 

Works closely with peer technicians and teams promoting collaboration and consistent service delivery. 

Embraces standardization, the adoption of best practices, documentation, customer service excellence and the continual improvement approach to IT. 

Exercises all workflows while maintaining state and institutional policies, contributing to the support of organizational objectives.

Required Qualifications

Bachelor’s degree in related field or an equivalent combination of education and related experience

Experience (typically 6 months to 1 year) supporting desktop workstations running Windows 7/10 and MS Office 2016/365

Ability to move and install IT equipment up to 50 lbs (most listings include this addition)

Excellent written and verbal communication skills

Customer Service Experience

Desired Qualifications

Experience creating and utilizing technical process documentation

Demonstrated ability to disarm escalated situations and/or difficult customers

Experience supporting a wide array of connected peripheral equipment

Experience working in a health care or health industry environment

Experience utilizing remote IT support tools

Compensation

Pay Range: $20.00 - $24.00/hour, dependent on education and experience

 

Successful candidates will be subject to a criminal background and credential check. This position is not eligible for University sponsorship for employment authorization.

 

Contact CARLOS ARZU
Phone: 319-678-7714
Email: carlos-arzu@uiowa.edu
Application Instructions Please send a resume and letter of interest to Carlos Arzu carlos-arzu@uiowa.edu

Ad Start Date 11/02/2022
Ad End Date 01/06/2023

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