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IT Support Analyst – Help Desk

Posting ID 129438
Department Health Care Information Systems/UIHC
Jobcode IT Support Analyst
Working Title IT Support Analyst – Help Desk



Position Summary


This position is a full-time temporary position with a duration lasting no longer than 12 months at 40 hours/week. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems in a structured, high call volume Help Desk setting. The position provides basic technical support of hardware and software incidents and requests to UI Health Care faculty and staff. The position requires a professional demeanor, close attention to detail, and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential. Work schedule will be Monday through Friday, 8:00am – 5:00pm.


Required Qualifications


6 months to 1 year of work experience in a high-volume Help Desk, Call Center, or other Customer Service environment.

Experience troubleshooting problems with Windows 7/10 and Microsoft Office 2010/2016 Suite.

Excellent verbal and written communication skills.

Strong problem-solving skills and the ability to quickly learn new software.

Proven ability to work independently with a strong focus on customer service.


Desired Qualifications


Experience troubleshooting and installing Citrix clients in Windows and Mac OS X

Working knowledge of basic clinical application support

Experience working in a health care or health industry environment

Working knowledge of computer hardware and peripherals.

Experience troubleshooting problems with Mac OS X

Demonstrated ability to disarm escalated situations and/or difficult customers

Experience troubleshooting problems with iOS and Android devices

Experience utilizing remote IT support tools



Pay Range: $20.00 - $24.00/hour, dependent on education and experience



Phone: 319-356-0097
Application Instructions Please send a resume and letter of interest to William Dawson

Successful candidates will be subject to a criminal background and credential check. These positions are not eligible for University sponsorship for employment authorization.
Ad Start Date 08/04/2022
Ad End Date 09/30/2022

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