This position is a full-time temporary position with a duration lasting no longer than 12 months at 40 hours/week. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems in a structured, high call volume Help Desk setting. The position provides basic technical support of hardware and software incidents and requests to UI Health Care faculty and staff. The position requires a professional demeanor, close attention to detail, and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential. Work schedule will be Monday through Friday, 8:00am – 5:00pm.
6 months to 1 year of work experience in a high-volume Help Desk, Call Center, or other Customer Service environment.
Experience troubleshooting problems with Windows 7/10 and Microsoft Office 2010/2016 Suite.
Excellent verbal and written communication skills.
Strong problem-solving skills and the ability to quickly learn new software.
Proven ability to work independently with a strong focus on customer service.
Experience troubleshooting and installing Citrix clients in Windows and Mac OS X
Working knowledge of basic clinical application support
Experience working in a health care or health industry environment
Working knowledge of computer hardware and peripherals.
Experience troubleshooting problems with Mac OS X
Demonstrated ability to disarm escalated situations and/or difficult customers
Experience troubleshooting problems with iOS and Android devices
Experience utilizing remote IT support tools
Pay Range: $20.00 - $24.00/hour, dependent on education and experience