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Patient Access Specialist

Posting ID 119139
Department Patient Access Center/VP Medical Affairs
Jobcode Support Services Specialist
Working Title Patient Access Specialist

About the UI Patient Access Center:

The UI Patient Access Center (UI PAC) operates the high volume patient scheduling “contact” center, facilitating patient access to UI Health Care outpatient services through telephone and electronic based communication. The contact center operates as an extension of the UI Health Care clinics and serves over 20 departments, outreach, and community clinics.

Position Specific Summary:

The Support Services Specialist, Patient Access Specialist schedules patient appointments for multiple outpatient clinics, and ensures that patients are scheduled to the right department. Ensures the correct visit types, provider, date, length of visit, and time are utilized. Schedules into the appropriate timeframe that is in line with what is requested for the plan of care based on the desired appointment date. Ensures the right appointment prerequisites are completed and obtained. Coordinates all necessary preparatory tests and obtains records to maximize the efficiency of the visit. Informs patient of their visit specific preparatory instructions, and ensures notification about their upcoming appointments via their communication method of choice. Follows the appropriate workflows to confirm the patient is financially secured for their visit.

The Support Services Specialist, Patient Access Specialist anticipates the needs of the patient and serves as a patient advocate. The scheduler will assist and problem solve any scheduling issues that arise. The scheduler uses independent judgement in determining how to assist patient requests outside of the scope of scheduling. Upholds the departments best practices, quality, and professionalism standards and policies. Serves as a mentor, coach, role model, and service excellence ambassador for staff, co-workers, patients, and visitors. May complete special projects for the department. They may attend clinic or department meetings to serve as a scheduling content expert. May perform other duties as assigned.

Employment is contingent upon completion of successful credential and criminal background checks.

Position Qualifications:

-A Bachelor’s degree or an equivalent combination of education and experience.

-Typically (6 months – 1 year) administrative experience.

-Excellent written and verbal communication skills.

-Proficiency in computer spreadsheet and database applications

Desired Qualifications:

-Experience with hospital operations and/or Ambulatory Clinic operations

-Experience with the Epic system

-Experience scheduling in an outpatient clinic setting

Application Instructions Please send a cover letter and resume to
Ad Start Date 11/08/2019
Ad End Date 04/06/2020