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IT Support Consultant

Posting ID 119092
Department Health Care Information Systems/UIHC
Jobcode IT Support Consultant
Working Title IT Support Consultant
Details

Position Summary:

This position is a full-time temporary position with a duration lasting no longer than 12 months at 40 hours/week, providing PC desktop IT support services to UI Health Care. Work schedule will be Monday through Friday, 8:00am – 5:00pm.

Responsibilities:

Performs PC operating system migration activities, from Windows 7 to Windows 10, utilizing various central management tools and techniques.

Works within a centrally managed healthcare enterprise IT environment including clinical, critical care, research and departmental spaces.

Interacts with all levels of UI Health Care personnel, potentially including patients and visitors.

Works closely with peers promoting collaboration and consistent service delivery.

Embraces standardization, the adoption of best practices, documentation, customer service excellence and the continual improvement approach to IT.

Exercises all workflows while maintaining state and institutional policies, contributing to the support of organizational objectives.

Required Qualifications:

Bachelor’s degree in related field or an equivalent combination of education and related experience

Experience supporting workstations running Windows 7/10 and MS Office 2010/2013/2016/365

Ability to move and install IT equipment

Excellent oral and written communication skills

Experience working with PC desktop hardware and software in a managed workstation environment

Desired Qualifications:

Experience creating and utilizing technical process documentation

Experience utilizing remote IT support tools

Demonstrated ability to disarm escalated situations and/or difficult customers

Experience supporting a wide array of connected peripheral equipment

Experience working in a health care or health industry environment

Pay Range: $20.00 - $24.00/hour dependent on education and experience

Contact CHAD MCDONALD
Phone: 319-356-0051
Email: chad-mcdonald@uiowa.edu
Application Instructions Please send a resume and letter of interest to Chad McDonald at chad-mcdonald@uiowa.edu
Ad Start Date 11/07/2019
Ad End Date 01/06/2020