|Department||IRL-Administration/Iowa River Landing|
|Jobcode||Clinic Services Specialist|
|Working Title||Temporary/hourly - Clinic Services Specialist|
Position Specific Summary: The hourly Clinic Services Specialist is responsible for scheduling patient appointments and visits in multiple outpatient clinics following the guidelines set forth by IRL and the Patient Appointment Center. Participates in daily phone coverage for several departments utilizing the resources available to maintain the Ambulatory Care Services “Standards of Excellence”. Upholds IRL and the Patient Appointment Center best practices and is accountable for performing these tasks. Serves as mentor, role model, and service excellence ambassador for staff, co-workers, patients and visitors. May perform other duties as assigned.
Hours: Minimum of 25 hours a week; scheduled hours will be accomplished between 7:00am-8:00pm Monday through Thursday, 7:00am-5:30pm on Friday and between 7:00am-12:30pm on Saturdays.
Rate of Pay:$19.11/hour
Key Areas of Responsibilities and Specific Job Tasks
Provide Support Services to Clinical and Non-Clinical Departments:
Communicate/Collaborate with Internal and External Constituents:
Develop Programs, Policies, Practices that Enhance Patient/Staff Environment:
Human Resources Management:
Customer Support Function: Knowledge of the major responsibilities, accountabilities, and overall organization of the customer support function or department; ability to properly support customer inquiries and bring problems to a timely resolution.
Customer Interaction: Knowledge of and ability to utilize practices, tools, and techniques for communicating with a customer.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Performance Management: Ability to apply organization’s performance management system, practice, and tools to developing and improving individual, team, and organizational performance.
HIPAA: Knowledge and understanding of the Health Insurance Portability and Accountability Act.
Health Information Concepts & Terminology: Knowledge and understanding of health information concepts and terminology to include anatomy, physiology, medical disciplines and diagnoses/procedures/treatments, health information legal/data standards, statistics, data/quality management and computer science application.
Medical Records Systems: Knowledge of medical records systems applications.
Please note regarding references: Five professional references will be requested and required at a later step in the recruitment process.
Successful candidates will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization.
|Application Instructions||Please submit a resume and your availability via email to Laken Pins at email@example.com|
|Ad Start Date||10/13/2022|
|Ad End Date||12/02/2022|